Description
Forward Slash Technology is hiring a full-time, in-office Level II/III Technical Support Engineer to provide responsive, secure, and well-documented support across Microsoft 365, Windows, identity, endpoints, applications, networking, cloud, security tools, backups, and client systems. The role includes incident resolution, escalation leadership, root-cause analysis, knowledge creation, on-call and major-incident participation, and mentoring peers. It requires 3+ years of progressive support experience at Level II or 5+ years of advanced support and escalation leadership at Level III, along with strong documentation, communication, troubleshooting, and security skills.
