Description
OpenAI is hiring a Life Sciences Support Lead to build and operate the support and escalation motion for GPT-Rosalind and life sciences customers. The role combines frontline technical support with customer ownership, complex-case resolution, intake and routing design, escalation coordination, knowledge and tooling development, and the creation of repeatable feedback and improvement processes. It requires extensive experience in technical support, escalations, or related customer-facing technical roles, familiarity with life sciences workflows, strong SaaS troubleshooting and enterprise communication skills, and the ability to use Python and emerging AI tools to automate workflows.
