Summary from listing
Félix is hiring a Lifecycle & CRM Lead to own the end-to-end lifecycle strategy for its consumer financial users, from signup through retention, reactivation, cross-sell, and long-term customer value. The role will grow LTV, manage incentives budgets, build experimentation and segmentation systems, govern communications across WhatsApp, email, and push, develop customer intelligence, and drive adoption of new products. It also involves building and managing the Lifecycle & CRM team and partnering with Product, Growth, Data, Brand, and Operations. The position is currently fully remote with a future transition to hybrid, and offers competitive salary, stock options, a performance bonus, health, dental, and vision plans, unlimited PTO, and paid parental leave.
