Description
Relay is hiring a Live Operations Agent to support couriers with live-route routing, inbound chat and telephone instructions, route monitoring, rescue-route organization, shift-filling, customer-service and management communication, KPI targets, and documentation updates. The role requires 1–3 years of LiveOps or frontline customer-service experience, strong communication and telephone skills, IT literacy, the ability to work under pressure, and effective prioritization; previous live-chat and fast-paced LiveOps support experience are desirable.
