Description
Prime Video Experience Technology is hiring a Live Ops Support Engineer to provide technical support for core streaming systems, troubleshoot complex issues, develop support scripts and documentation, monitor system performance, investigate incidents, and perform root cause analysis. The role requires at least two years of technical support experience, including one year in a Level-2 role with incident management and escalation experience, along with exposure to AI-powered diagnostic tools. Preferred qualifications include networking, video encoding and transcoding, and modern programming or scripting knowledge.
