Live Teller Connect (LTC)… at nuvision

Description

Nuvision Credit Union is seeking a Live Teller Connect (LTC) Representative to provide virtual member-centric service through the Interactive Teller Machine. Responsibilities include handling various banking transactions such as balance inquiries, transfers, deposits, and loan payments, as well as educating members on products and resolving complex issues. The role emphasizes member satisfaction, adherence to credit union standards, and continuous improvement.

Required Skills

Banking Experience
Knowledge of BSA, Regulation CC, D, E
Depository Products & Services Expertise
Regulatory Compliance Knowledge
Customer Service Skills
Communication Skills
Computer Software Proficiency
Data Entry & Math Skills
Time Management Skills

Additional Information

Required Previous Experiences: 1 year of Banking experience either as a teller or a call center service representative
Preferred Qualifications: Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations
Comprehensive knowledge of all deposit account products and all services
Working knowledge of all applicable Federal, State and NCUA regulations
Exceptional customer service skills, including tact and diplomacy, plus a desire to accommodate the needs of others.
Demonstrated ability to respond to member prompts and offer financial products and services tailored to meet member needs. Ability to influence others when offering products and services, striking a balance between not giving up too easily and not being too persistent.
Professional and courteous verbal and written communication skills. Ability to remain calm when helping difficult and/or irate members.
Comfortable being evaluated against performance standards.
Willingness to take initiative to achieve team goals and model a good work ethic for others.
Proficiency in standard business computer software. Ability to acquire working knowledge of the Credit Union’s operating system.
Proficient data entry, ten-key calculator, cash counting and math skills. Detail-oriented.
Ability to acquire working knowledge of Credit Union products and services.
Ability to become a subject matter expert in remote delivery channels and to discuss these channels with members.
Demonstrated ability in using good judgment and discretion when handling confidential member account information.
Ability to effectively handle fluctuating work demands.
Excels in a fast-paced work environment and has exceptional time management skills
Willingness to keep workspace/branch organized and tidy

About nuvision

nuvision

credit unionsHuntington Beach, CA

Nuvision Credit Union offers checking and savings accounts, auto, RV, personal and home loans, mortgages with branches in California, Alaska, Wyoming, Washington and Arizona

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Live Teller Connect (LTC) Representative at nuvision

Description

Required Skills

Additional Information

About nuvision

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Required Skills

Additional Information

About nuvision