Description
The Loan Servicing Department Manager oversees the department’s operations, staff, workflows, quality control, regulatory and investor compliance, reporting, and complex servicing issues. The role provides coaching and training, manages cross-training and performance reviews, prepares management reports, and serves on strategic and compliance committees. It requires a bachelor’s degree or equivalent specialized lending training, seven years of progressively responsible related experience, strong analytical and customer-service skills, accounting knowledge, and managerial ability; COCC and Encompass experience is preferred. The position has 10 direct reports.
