Loan Servicing Representative at 3bb48772-952d-43ca-8aa6-d88e2df82b17

Compensation

$29/hr

Location: Boston, Massachusetts
Type: Full-time
Level: not_specified
Posted: Aug 6, 2026

Description

As a Loan Servicing Representative at the City of Boston Credit Union, you will be responsible for efficiently managing various loan types, including mortgages, home equity lines of credit, HELOANS, and consumer loans. This involves onboarding new loans into the Core COCC Insight System, maintaining accurate records, responding to member inquiries, and handling daily operational tasks for the loan portfolio. You will also manage tax escrows, monitor flood insurance, process mortgage discharges, review private mortgage insurance reports, submit disability and life insurance claims, and handle account maintenance tasks.

Required Skills

COCC Insight System
Credit Card servicing
Title tracking
Real Estate Tax Service
Flood/PMI servicing systems
Microsoft Office Suite
Analytical Skills
Communication Skills
Accounting Principles
Critical Thinking

Additional Information

Required Previous Experiences: 1-3 years of consumer lending or consumer loan servicing experience.
Two (2) years of experience in financial services industry and banking operations.
Preferred Qualifications: Strong understanding of loan products, regulations, and compliance requirements.
Experience with Core COCC Insight System.
Experience with various servicing systems, including Credit Card servicing, Title tracking, Real Estate Tax Service, and Flood/PMI servicing systems.
Excellent communication skills and ability to interact effectively with internal teams and external members.
Detail-oriented with strong analytical and problem-solving abilities.
Ability to prioritize tasks, work independently, and meet deadlines in a fast-paced environment.
General knowledge of accounting principles.
Working knowledge of mortgage loan terminology and regulations.
Fluent in English; Bilingual a plus.
Thorough knowledge of laws and regulations governing credit union operations as applicable to position.
Knowledge of and adherence to proper telephone and email etiquette.
Accurate data entry and strong technical and mathematical skills.
Demonstrated proficiency in basic computer applications, including Microsoft Office Suite (Word, Excel, Outlook, etc.) and internet navigation.
Exceptional interpersonal, verbal and written communication and phone skills.
Developed organizational and time management skills.
Strong critical thinking, problem solving, and reasoning skills.
Self-motivated and capable of working efficiently and with accuracy in a dynamic, high-volume environment with established productivity goals.
Commitment to team environment, member confidentiality and outstanding member service.
High degree of professionalism with positive and professional image and demeanor.