Description
The Loan Servicing Specialist collects past-due consumer loans and performs customer-service and administrative functions related to loan servicing. Responsibilities include contacting customers by mail and telephone, processing and calculating payments and loan payoffs, handling credit verifications, reconciling loan participations, completing BSA/AML and compliance training, and responding to loan-related calls. The role requires basic accounting, computer, communication, mathematical, and critical-thinking skills, along with advanced 10-key, alphanumeric data entry, word processing, contact management, spreadsheet, and basic accounting skills. The work is performed in an office setting with moderate noise and requires frequent sitting, occasional standing or walking, and lifting up to 25 pounds.
