Description
The Loan Servicing Specialist 3 is a senior subject matter expert in the Loan Servicing Department responsible for complex loan payments, escrow administration, collateral tracking, customer and staff support, data validation, audit assistance, and mentorship. The role also evaluates servicing workflows and applies AI, OCR, and robotic process automation to improve accuracy and throughput. It requires an associate degree or equivalent experience, at least five years of banking or loan servicing experience, knowledge of core banking systems and loan documentation, bilingual English-Spanish ability, and strong analytical and communication skills.
