Description
The Lobby Supervisor oversees in-house Greeters at Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee. The role coordinates greeter training and scheduling, approves time off, monitors performance, coaches team members, supports the curbside greeting process, and partners with Operations to manage guest arrivals and departures. The position requires a high school diploma or GED, one year of related experience or training, strong customer service and communication skills, computer literacy, and the ability to work in a loud resort environment. Benefits include medical, dental, and vision coverage, paid time off, paid holidays, retirement matching, and other employee programs.
