Description
The role manages global equipment returns and reverse logistics, coordinating with regional stakeholders, field engineers, customers, and service representatives to meet return SLAs. Responsibilities include processing spare returns, analyzing SAP and quality-system data, performing root-cause analysis, tracking failed parts and proof-of-delivery, handling post-sales repair and refurbishment activities, and preparing KPI and operational reports. The position requires 2–5 years of experience, a bachelor’s degree in relevant engineering or supply-chain/operations management, SAP proficiency, and strong stakeholder and problem-solving skills; hybrid work arrangements are available.
