Summary from listing
The Logistics Customer Service Representative handles customer inquiries about shipment status, customs clearance, delivery timelines, and documentation; monitors shipments; assists with bookings and tracking; coordinates with operations, warehouse, and transport teams; records interactions and manages open cases; escalates complex issues; and supports claims investigations. The role requires a diploma, strong communication and problem-solving skills, familiarity with logistics documentation, Microsoft Office proficiency, and willingness to work a 5.5-day schedule.
