Description
The role manages and maintains accurate guest profiles and reservation data, monitors booking activity and channels, supports personalized marketing and guest communications, develops loyalty and retention initiatives, conducts competitor research, and analyzes guest and campaign data to provide actionable insights. It requires 2–3 years of relevant experience in a five-star hotel or luxury hospitality environment, experience with CRM, reservations, loyalty programs, or related fields, a bachelor’s degree or diploma in hospitality, marketing, business administration, or a related discipline, strong analytical and communication skills, and proficiency with Microsoft Office.
