Description
The Machine Learning Data Associate supports machine learning projects by annotating and labeling customer conversations, intent and dialogue data, simulated conversations, question-and-answer pairs, call transcripts, and response templates. The role also tests customer service models, audits content for compliance and accuracy, analyzes customer contacts for sentiment and improvement opportunities, and tracks throughput and quality metrics. It requires fluent English, a bachelor's degree or equivalent, and relevant customer-service or analytical experience; natural-language labeling, multilingual data, customer insights, and machine-learning experience are preferred.
