Machine Learning Engineer - Multiple Positions at SurveyMonkey

Department: Engineering

Language

Setup: Remote - Italy
Type: Full-time
Level: not_specified
Posted: Sep 28, 2026

Description

SurveyMonkey is hiring Machine Learning Engineers for its Machine Learning organization, which includes the Machine Learning Platform and Product Data Science teams. The role involves building and owning end-to-end ML/AI solutions, monitoring and telemetry systems, scalable production pipelines, model training and deployment, and LLM-powered product integrations. Candidates should have extensive production ML and data science experience, strong NLP and statistical modelling expertise, SaaS and AWS deployment experience, and leadership or mentorship capabilities. The position is hybrid, requiring work from a SurveyMonkey office for up to one day per week.

Required Skills

Natural Language Processing
Statistical Modelling
LLMs
Human-in-the-Loop
Production Monitoring
CI/CD
AWS
Prompt Engineering
Technical Leadership

Additional Information

Required Previous Experiences: Extensive professional experience in Machine Learning and Data Science, building and maintaining models in production environments
Experience handling data at scale, including Human-in-the-Loop labelling, training, scaling usable data, and exploratory data analysis
Experience creating evaluations and evaluation platforms for non-deterministic systems, including LLM-as-Judge techniques and traditional model evaluation
Experience developing production monitoring and feedback loops using active feedback, passive signals, and user behaviours
SaaS development and deployment experience with CI/CD practices in AWS environments using Kafka, EKS, SageMaker, and Athena
Experience building LLM-powered product integrations, including agents, autonomous processes, RAG, context enrichment, and prompt engineering
Leadership and mentorship capabilities as a technical leader, including mentoring engineers and managing complex deliverables
Translation Company Name: SurveyMonkey

About SurveyMonkey

SurveyMonkey

healthcareSan Mateo, California

Customers can create studies for free and pay when ready to collect responses; LaunchPad research is paid per study, with targeted panel responses available separately. SurveyMonkey says it has helped organizations collect feedback, understand it, and act on it for more than 25 years.

Open roles: 20
Founded: 1999

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