Description
The macOS Support Analyst provides advanced technical support for macOS endpoints, handling escalations from Level 1 and Level 2 teams and troubleshooting hardware, operating systems, applications, VPN, Wi-Fi, certificates, authentication, performance, and security issues. The role packages and deploys applications, maintains policies, supports endpoint management improvements, documents support processes, and mentors lower-level technicians. It requires strong Jamf and macOS troubleshooting experience, enterprise endpoint management knowledge, and at least two years of enterprise management-tool experience, with a bachelor's degree and two years of Information Systems experience or equivalent education and experience alternatives.
