Description
V2Soft is hiring a Level 1 Incident Manager to handle critical IT incidents and events, create and escalate customer technology incidents, triage and track issues, monitor infrastructure connectivity and service availability, and check mainframe control consoles and system performance. The role requires at least five years of experience with Microsoft Teams and familiarity with What's Up Gold, Pingdom, PRTG, and IBM Mainframe, and requires onsite work with possible holiday, day, afternoon, and midnight shifts.
