Major Incident Manager at Datacom

Setup: Remote, Hybrid
Type: Full-time
Posted: Jun 15, 2026

Description

Datacom is seeking a Major Incident Manager to oversee high-impact incident resolution, ensuring swift recovery and minimizing operational disruptions. The role involves coordinating cross-functional teams, communicating with stakeholders, and implementing improvements to enhance service reliability. This hybrid position requires strong leadership, problem-solving, and ITIL framework knowledge.

Required Skills

ITIL Best Practices
ITIL Framework
Stakeholder Management
Problem-Solving Skills

Additional Information

Required Previous Experiences: 3+ years of experience in Major Incident Management within an IT service management environment.
Preferred Qualifications: Strong knowledge of ITIL framework and incident management processes.
Excellent communication and stakeholder management skills.
Ability to lead high-pressure situations with decisiveness and calm.
Experience using ITSM tools such as ServiceNow, Cherwell, or Remedy.
Strong problem-solving and analytical skills.
Flexibility to participate in on-call and after-hours support.
Australian Citizenship is preferred due to customer requirements.
Government security clearances (Baseline or NV1) highly regarded.