Description
NextStep Networking is seeking a full-time, on-site Managed Service Field Specialist in Oxford, Ohio. This role involves providing first-line technical support to a local government client, diagnosing and resolving hardware and software issues, managing user accounts, supporting various operating systems and applications, assisting with AV setups, logging service tickets, adhering to data privacy protocols, and participating in an on-call rotation. The ideal candidate will possess strong technical skills in hardware, software, and networking fundamentals, along with proficiency in Microsoft 365 Admin Console, Google Workspace, and Active Directory. They should also demonstrate excellent communication, analytical thinking, and adaptability. While a high school diploma or GED is required, prior experience in end-user IT support is preferred. The company offers a comprehensive benefits package, including health, dental, and vision insurance, a 401(k) retirement plan, PTO, disability and life insurance, and opportunities for professional development.
