Description
NextStep Networking is seeking a full-time, on-site Managed Service Field Specialist in Cincinnati, Ohio. This role involves providing first-line technical support to a nonprofit client, diagnosing and resolving hardware and software issues, managing user accounts, supporting various operating systems and applications, assisting with AV setups, logging service tickets, adhering to data privacy protocols, and participating in an on-call rotation. The ideal candidate will have strong technical skills in hardware, software, and networking fundamentals, experience with Microsoft 365 Admin Console, Google Workspace, and Active Directory, familiarity with MDM tools, and possess excellent communication and customer service skills. They must also be able to multitask, adapt to changing situations, and maintain a positive attitude. Physical requirements include lifting up to 50 lbs and standing/walking regularly. While local travel is required, some overnight travel may occur. Benefits include health, dental, and vision insurance, paid time off, and professional development opportunities.
