Description
The role manages customer relationships for Bechtle’s managed services, serving as the central contact and running service and strategy meetings, supporting IT operations changes and expansions, identifying cross- and upselling opportunities, and monitoring service quality through SLAs, KPIs, and ISO 20000 processes. It requires several years of IT service management or managed-services experience, ITIL knowledge, strong communication and analytical skills, and very good German and English. The position is based at the Bechtle IT System House in Munich or Regensburg.
