Description
The Managed Services Analyst IV is an advanced-level role responsible for mentoring peers, supporting customer service and escalation management, preparing performance reports, conducting quality assurance reviews, leading innovation projects, and assisting with new-hire onboarding. The position requires advanced technical knowledge of software products, Microsoft Office proficiency, project management, strong communication and collaboration skills, and experience in a team-oriented environment. A bachelor’s degree is preferred, while a high school diploma or equivalent with three years of experience is an alternative qualification; supply chain experience is preferred. The role requires up to 10% annual travel and offers an estimated hourly compensation of $25.96 to $32.21, along with health, vision, dental, retirement, paid-time-off, and education benefits.
