Description
The Managed Services & Systems Administrator is a hybrid IT role combining approximately three days per week of managed services administration with approximately two days per week of customer-facing systems administration. Responsibilities include monitoring and automating managed services platforms, troubleshooting and improving alerting, supporting vendors, analyzing customer infrastructure, and providing onsite and remote support for desktop, server, Microsoft 365, network, backup, and other customer environments. The role requires local travel, participation in an emergency on-call rotation, and an 80% billable utilization goal during customer-service days. Compensation is $32–$40 per hour.
