Description
Crunchtime is seeking a Managed Services Manager to lead a team providing staff augmentation subscriptions to global restaurant brands. The role involves defining and delivering exceptional customer experiences, developing scalable delivery processes, and ensuring accurate product configurations to support informed business decisions. Key responsibilities include coaching consultants, establishing customer success visions, executing engagement workflows, tracking KPIs, contributing to the Crunchtime excellence score, preparing quarterly reviews, and acting as a feedback loop for product improvements.
