Management at insomniacookies

Compensation

$0/yr

Location: Rochester, New York
Type: Full-time
Level: not_specified
Posted: Feb 26, 2026

Description

Insomnia Cookies is seeking a Hospitality-Focused Manager to lead their operations in the Western New York area. The role involves managing and developing staff, ensuring excellent customer service, overseeing inventory, and executing marketing initiatives. This position offers competitive compensation, comprehensive benefits, and significant opportunities for professional growth.

Required Skills

Staff Development
Customer Service
Sales Performance
Inventory Management
Marketing Initiatives
Recognition Programs
Leadership Style
Customer Service Skills
Technical Acumen
Microsoft Office Suite Proficiency
Applicant Tracking Systems

Additional Information

Required Previous Experiences: 3+ years of management/leadership experience in a restaurant or retail establishment
Preferred Qualifications: Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
Familiarity with using commercial convection ovens - a plus