Description
Mismo, a family-owned business specializing in digital transformation solutions for SMEs and mid-sized companies, is seeking a Manager for their Support/Run team. The successful candidate will focus on people-centric team management, ensuring operational excellence, and driving contract profitability. This role involves leading IT technicians and administrators, supporting their skill development, managing service operations, fostering team cohesion, ensuring high-quality customer service, tracking KPIs, optimizing processes, monitoring financial profitability, analyzing production costs, and assisting pre-sales/renewal activities.
