Description
Macy’s is hiring a Manager, Agent Experience to lead the Credit & Customer Service education strategy by developing and managing training curricula, instructional content, learning technologies, and performance-support materials. The role partners with subject-matter experts and operations leaders, governs learning content, measures training effectiveness, and leads recruitment, onboarding, coaching, development, and performance management of direct and indirect team members. Candidates should have adult-learning, instructional-design, contact-center, content-development, learning-technology, analytics, and leadership capabilities; a bachelor’s degree or equivalent related experience is encouraged, while 1–2 years of related experience is preferred.
