Description
The Manager, Agent Experience leads communication strategies for Macy’s Credit & Customer Service (MCCS), translating business priorities, operational changes, performance expectations, and colleague-experience initiatives into clear messaging for People Leaders and frontline colleagues. The role develops communication plans and content, partners with Operations, Learning, Change Management, and other stakeholders, establishes governance and measurement processes, coaches reports, and improves message adoption and operational outcomes. A bachelor’s degree or equivalent related experience is encouraged, while 1–2 years of related experience is preferred; the role offers flexible scheduling and benefits including health and wellness coverage, a 401(k) match, paid time off, and tuition reimbursement.
