Description
Amida Care is hiring a Manager, Appeals and Grievances to oversee the organization’s complaint and complaint appeal operations. Reporting to the Director, the role manages investigations, documentation, escalation, resolution, compliance, trend analysis, root-cause analysis, quality assurance, data reporting, staff training, and process improvements. The position requires a bachelor’s degree in health administration, business, or an equivalent combination with related experience, at least four years of complaints and grievances experience in a Medicaid environment, significant A&G tracking software experience, and intermediate Microsoft Word and Excel proficiency.
