Description
AECOM is hiring a Manager, Application Support to lead the strategy, performance, and continuous improvement of enterprise application support services in Bogota, Colombia. The role oversees support teams, manages incidents, problems, changes, monitoring, escalations, and root-cause analysis, and partners with business, product, and IT stakeholders. It requires a bachelor’s degree in information technology, computer science, or a related field, 8 years of IT experience, at least 2 years in a leadership role, enterprise application management experience, and proficiency with Power Apps. Preferred qualifications include ITIL certification, DevOps or SRE experience, Agile exposure, and experience leading global or distributed teams.
