Description
GitLab is hiring a remote Technical Support Team Lead to manage a globally distributed team of Assigned Support Engineers serving enterprise customers. The role oversees hiring, coaching, performance, retention, technical interviews, goals, escalations, customer recovery, ROI reporting, program initiatives, and cross-functional collaboration with Engineering, Product, Sales, Customer Success, and Finance. Candidates need at least five years of technical support experience, including two years managing customer-facing technical teams, along with strong escalation, customer, technical, and remote-team leadership skills.
