Description
The Operations Platform Team Leader will manage a high-volume call center team in Brussels, allocating work to meet contractual KPIs, monitoring performance, coordinating complex escalations, developing team members, and contributing to process improvement. The role requires at least five years of team-management experience in a high-volume call center, fluency in French, Dutch, and English, and a bachelor's degree or equivalent. It is a full-time on-site position with opportunities for professional growth and training.
