Description
The Operations Transformation Lead will design and deliver process excellence, Lean Six Sigma, RPA, Power Platform, and AI-enabled automation solutions for Life & Annuities business process services accounts. The role owns end-to-end project governance, business cases, implementation, hypercare, benefits realization, stakeholder management, and transformation reporting, while also supporting RFPs, RFIs, and emerging platform proofs of concept. It requires a bachelor’s degree, at least eight years of relevant operations or business transformation experience, Lean Six Sigma Black Belt certification, and hands-on experience with RPA, Microsoft Power Platform, and operational AI deployments.
