Description
The GCOO role partners with business teams across HSBC’s Asia and Middle East region to simplify processes, reduce risk, improve customer outcomes, and support revenue growth and cost savings. Responsibilities include process improvement, system implementation and enhancement, organizational and regulatory change, stakeholder engagement, change communication, progress tracking, and iterative improvement. The role requires a university degree, 2–5 years of banking experience, strong English and communication skills, and experience with project management, reporting, data analytics, system implementation, and change management; knowledge of banking products and familiarity with Microsoft Access, SQL, Qlik Sense, Power BI, and Power Automate are preferable.
