Description
SS&C is hiring a Manager, Client Experience & Solutions for its Black Diamond Trust team in New York, Jacksonville, Denver, or a hybrid arrangement. The role combines Tier 2 client and internal technical support, ticket resolution, knowledge-base maintenance, training, project coordination, SLA management, and team oversight. Candidates need a bachelor’s degree or equivalent experience, at least seven years of relevant client-service, business-analysis, operations-analysis, quality-assurance, or relationship-management experience in financial technology or banking, SQL and relational-database skills, project-management ability, and familiarity with SDLC and testing methodologies; trust-accounting and P&I-accounting experience is preferred. Benefits include medical, dental, and vision coverage, a 401(k) match, paid time off, holidays, parental leave, and professional-development reimbursement.
