Description
Roku is hiring a Manager, Client Operations to lead 8–10 Client Associates and own the operational performance of the campaign lifecycle from pre-sale through upsell and renewals. The role will define workflows, quality standards, SLAs, escalation paths, automation, and enablement processes while managing campaign delivery quality, resolving operational issues, reporting KPIs, and partnering with Client Services, Sales, Ad Operations, and other stakeholders. The position is Chicago-only, offers an estimated annual base salary of $135,600–$168,000, and includes health insurance and other benefits.
