Manager, Client Relations at get-reliance-health

Setup: Remote
Location: Lagos, Lagos
Type: Full-time
Level: not_specified
Posted: Jun 26, 2026

Description

Reliance Health is seeking a strategic and relationship-focused Manager, Client Relations to lead and grow partnerships with B2B clients. This role involves driving customer success and retention, managing retention and growth programs, using data to inform decisions, and leading a customer success team. The ideal candidate will have extensive experience in client relationship management, team leadership, and data-driven decision-making.

Required Skills

client relationship management
team leadership
data-driven decision-making
customer success strategies
account management
retention and growth targets
CRM platforms
Zoho
Salesforce
HubSpot

Additional Information

Required Previous Experiences: At least 5 years of professional experience, with a significant portion in customer success, account management, or B2B retention roles.
Demonstrated experience managing large enterprise accounts, including owning renewals, handling escalations, and driving upsell conversations.
Proven track record of meeting or exceeding retention and growth targets in a B2B environment.
Experience leading and managing a team, including coaching, performance management, and developing talent.
Preferred Qualifications: Experience in health insurance, health tech, or a related industry.
Familiarity with CRM platforms such as Zoho, Salesforce or HubSpot.
Exposure to product-led growth or digital health service delivery models.
Experience building customer success functions from an early stage, including designing playbooks and processes.