Manager, Client Relationship Management at Human Interest

Department: Customer Success and Operations

Compensation

$100,000 – $110,000/yr

Setup: Remote
Type: Full-time
Level: lead/mgmt
Posted: Jul 24, 2026

Description

Human Interest is hiring a Manager of Client Relationship Management to lead relationship managers and oversee service delivery for high-visibility plan sponsors. The role manages account engagement, escalations, compliance, SLAs, team performance, and operational processes while cultivating long-term client partnerships. Candidates need at least two years of customer-facing leadership experience, one year in the retirement industry, and a QKA or QKS designation or commitment to begin certification within 30 days. The position offers a base salary of $100,000 to $110,000 annually, plus health, dental, vision, retirement, leave, wellness, and other benefits.

Required Skills

Team leadership
Escalation resolution
401(k) plans
SLA governance
Data analysis
Team mentoring

Additional Information

Required Previous Experiences: At least 2 years of customer-facing leadership experience
At least 1 year of retirement industry experience
Translation Company Name: Human Interest

About Human Interest

Human Interest

FinancialService

Human Interest helps small and medium-sized businesses offer affordable, accessible 401(k) plans to their employees. Human Interest automates payroll contributions and compliance, and handles plan administration, IRS filings, co-fiduciary oversight, and employee support. The company charges flat monthly fees; its 401(k) pricing starts at an $80 base fee plus $5 per eligible employee. Human Interest says it is trusted by 47,000+ businesses and serves companies from 1 to 1,000+ employees. It describes itself as a high-growth tech company and says it has raised more than $700M in primary and secondary financings.

Who they serve

Human Interest serves small and medium-sized businesses, including companies ranging from 1 to 1,000+ employees. Human Interest provides 401(k) benefits to employees at MAXX Potential, an IT consulting firm.

Customers and case studies

See customers and case studies