Manager, Client Services at CAAT Pension Plan

Language

Compensation · Listed in posting

CA$125,800 – CA$157,200/yr

Setup: Hybrid
Location: Toronto, Ontario
Type: Full-time
Level: lead/mgmt
Posted: Sep 18, 2026

Description

CAAT is hiring a Manager, Client Services to lead the Member Care Centre and oversee daily call centre operations, service quality, capacity, escalations, performance metrics, and continuous improvement. The role reports to the Director, Client Services and requires post-secondary education, at least eight years of pension administration experience, three years of leadership experience, strong analytical and stakeholder-management skills, and proficiency with Microsoft Office. The target hiring salary is $125,800.00-$157,200.00.

Required Skills

Pension administration
Call centre operations
Continuous improvement
Stakeholder management
Microsoft Office
Client service

Additional Information

Minimum Education: Post-secondary education in Business Administration or an equivalent combination of education and experience
Required Previous Experiences: At least 8 years of pension administration experience, preferably in a defined benefit pension environment
At least 3 years of leadership experience coaching teams, managing change, and leading continuous improvement initiatives
Experience leading contact centre or service operations using data and metrics to drive performance and decision-making
Preferred Qualifications: Experience in a defined benefit pension environment
Pension industry designations such as CEBS, PPAC, RRC, or RRA