Summary from listing
HSBC is hiring a Manager - CRM to partner with product stakeholders, translate business needs into functional and technical requirements, and deliver CRM campaigns and projects. The role involves campaign planning, stakeholder management, quality controls, process improvement, cost-effective code, automation, and governance. Candidates need at least two years of hands-on experience in CRM, data analytics, AI/automation, or software engineering, a relevant bachelor's or master's degree, strong analytical and business-analysis skills, and fluency in English. Preferred qualifications include financial-services knowledge, PEGA/AEM/SFMC or backend and cloud technologies, and project-management experience.
