Summary from listing
The Manager, Customer Delivery Experience (CDX) leads the organization responsible for protecting and improving delivery outcomes for strategic customers. The role translates customer requirements into supply chain strategies, partners with Sales, Customer Care, and customer program teams, leads Customer Delivery Experience Advocates and Customer Supply Managers, governs delivery metrics and escalation processes, resolves complex cross-functional delivery risks, and builds a scalable, customer-centric operating model through standardization, analytics, digital enablement, and continuous improvement. The position is based in Hermosillo, Sonora, with 10–25% travel, and requires extensive global supply chain and customer delivery experience, a bachelor's degree in a relevant field, SAP proficiency, and strong leadership and communication skills.
