Description
PDI is hiring a Manager of Customer Experience to lead the evolution of its Customer Care Team across a growing manufacturing and sales organization. The role owns customer experience processes, KPIs, order fulfillment improvements, complex customer escalations, digital workflow transitions, performance management, training, and cross-functional collaboration with Sales, Supply Chain, Operations, and other functions. The position requires a bachelor’s degree or equivalent relevant experience, 10+ years of Customer Service or Sales Administration experience, Microsoft Office and Excel proficiency, and knowledge of inventory management systems. The salary range is $105,000–$120,000 annually plus bonus, with medical, dental, vision, retirement, and other benefits.
