Description
Sharp Health Plan is hiring a Manager of Customer Experience and Performance Improvement to lead customer-focused operational improvement across medical, behavioral, and pharmacy services. The role manages analysts, facilitates cross-functional improvement projects, leads Lean Six Sigma and Green Belt initiatives, supports change management, analyzes customer and operational data, and supervises staff. It requires a bachelor's degree, five years of process improvement experience, data analysis and visualization experience, executive communication experience, and a Six Sigma Green Belt certification; a master's degree, PMP, and Six Sigma Black Belt are preferred.
