Summary from listing
HSBC is hiring a Manager, Customer Experience for its Wealth and Personal Banking team in Hong Kong. The role leads customer experience and customer relations strategy, AI-powered CX and customer relations capabilities, complaint management automation, cross-functional change programs, and customer feedback mechanisms. It requires a relevant university degree or professional qualification, experience implementing CX and digital transformation projects, knowledge of AI solutions, strong customer and project management skills, and the ability to communicate in Chinese and English.
