Description
TD Canada Trust is hiring a Manager Customer Experience in Montréal, Quebec, to lead a branch team in delivering exceptional customer service, operational excellence, and compliant banking operations. The role focuses on mentoring and coaching staff, managing workflows and schedules, resolving customer complaints, supporting frontline employees, and maintaining branch standards while working in a fast-paced retail banking environment. Candidates need an undergraduate degree or 3+ years of relevant experience, strong communication and organizational skills, and proficiency with MS Office and internet applications.
