Description
KnowBe4 is hiring a Manager, Customer Onboarding to lead and develop its Onboarding Consulting team in São Paulo, Brazil. The role oversees scalable onboarding and implementation processes, technical solution delivery, customer success strategies, performance metrics, and complex customer escalations, while collaborating with Sales, Customer Success, Support, Product, and Engineering. Candidates need a bachelor’s degree or equivalent experience, at least 8 years of customer implementation, onboarding, technical consulting, or solution delivery experience, at least 3 years managing high-performing teams, and strong technical, communication, stakeholder-management, and customer-service skills; cybersecurity experience is preferred.
