Description
Avelo is hiring a Manager of Customer Service to oversee customer service operations at HVN and BDL, lead Supervisors and customer-facing Crewmembers, and partner with the Manager of Ramp Operations. The role manages station performance, staffing, compliance, escalations, training, reporting, and emergency readiness while reporting to the Regional Manager. Candidates need at least five years of airline customer service or airport operations experience, three years of station or customer service leadership experience, a high school diploma, CRO certification or qualification within 30 days, a valid driver’s license, and the ability to work flexible hours.
