Description
The Customer Service Manager will lead customer service teams and support operational excellence across Thermo Fisher Scientific. Responsibilities include managing and developing teams, overseeing order management and customer support, improving processes, collaborating with Sales, Supply Chain, Finance, and Operations, and enhancing customer satisfaction. The role requires advanced or bachelor's-level education, substantial customer service leadership experience, strong order management and ERP knowledge, analytical and project management skills, stakeholder relationship management, and the ability to travel 5–10% for regional positions.
