Manager, Customer Success at get-reliance-health

Setup: Remote
Location: Lagos, Lagos
Type: Full-time
Posted: Jun 26, 2026

Description

Reliance Health is seeking a strategic and relationship-focused Manager, Customer Success to lead and grow partnerships with B2B clients. This role involves driving customer success and retention by implementing customer success strategies, managing retention and growth programs, utilizing data-driven decision-making, and leading a customer success team. The manager will ensure clients derive maximum value from health plans, foster loyalty, and achieve business objectives.

Required Skills

Client Relationship Management
Team Leadership
Data-Driven Decision-Making
Customer Success Strategies
Retention and Growth Programs
Key Retention Metrics
CRM Platforms

Additional Information

Required Previous Experiences: At least 5 years of professional experience, with a significant portion in customer success, account management, or B2B retention roles.
Demonstrated experience managing large enterprise accounts, including owning renewals, handling escalations, and driving upsell conversations.
Proven track record of meeting or exceeding retention and growth targets in a B2B environment.
Experience leading and managing a team, including coaching, performance management, and developing talent.
Strong ability to use data and reporting tools to track client health, identify risks, and make evidence-based decisions.
Experience working cross-functionally with sales, marketing, and product teams to deliver on client outcomes.
Excellent communication and relationship management skills, with the ability to engage confidently with senior stakeholders on the client side.
Preferred Qualifications: Experience in health insurance, health tech, or a related industry.
Familiarity with CRM platforms such as Zoho, Salesforce or HubSpot.
Exposure to product-led growth or digital health service delivery models.
Experience building customer success functions from an early stage, including designing playbooks and processes.